Exchanges, Returns and Refunds

You have a right to return your product within 14 days after you have received the package if, for any reason, you are not satisfied with the product received and get a refund. 

Returns of the products can be done by the most comfortable method for you that has a tracking, or we can arrange the return for you.

After we have received a return, we will process it in 48 hours, refunding the money to you, if all the terms are intact.

• We may not refund or replace any products that you have possibly sent back to us without first announcing us or if the tracking was not provided.
• All the products should be in unused and unworn condition with all the tags in place.
• Apparel must be free of stains, deodorant marks, perfume scents, make-up or animal hair.
• We are not responsible for the shipping costs of the returns.
• Refunds are charged back to the original form of payment.
• Swimwear & bodysuits can only be returned if the hygiene liner is in place - otherwise return is void for hygiene reasons, therefore please try on your swimwear over the top of underwear.

If you have received a faulty or damaged product, the exchange is free. When contacting us, please, also attach a photo of the defect.

In order to start the procedure, firstly, send us an email to info@bonaclothing.com or using this link, stating your order number and the issue - we will be happy to serve you.

Your email will be answered as soon as possible, normally within 48 hours, and provide you further information regarding your return.